1. Returns

Phemke takes great pride in our reputation for providing quality, and value both in products and services. Many of our products are handmade by artisans and part of the charm of buying from Phemke is that each item is lovingly hand-created using natural materials. Any irregularities should not be considered as flaws, but enhance its natural character and integrity.

2. Conditions for returns

If for any reason, you receive an item which is broken or damaged, Phemke will assist with an exchange.

The customer is requested to return all items purchased by courier within 14 days of receipt and to ensure the parcel is insured and able to be traced. In order to exchange a special offer / multi-buy items, all items from the offer must be returned at the time of refund. Also the Customer will not be refunded if the customer has changed their mind after placing an order with Phemke but will receive a credit note in return.

3. How to exchange?

Please contact us on hello@phemke.com in case you want to exchange . Phemke will advise how to return the package. The customer must return the received package in the same condition in which it was delivered. Phemke will not take any responsibility for lost parcels and may decline to offer a refund in the event the customer has not taken out adequate insurance.

4. Incorrect Item Delivered

In the event that an incorrect item is delivered, the product is required to be returned to Phemke within 14 days of the date of receipt of the merchandise by the customer. Exchange for products that are returned within 14 days of the date of receipt of the merchandise by the customer and comply with the Return Policy will be approved and either the correct item will be delivered or a credit note will be issued.