1. Payments

Phemke accepts payments online using IDEAL through Mollie, AmazonPay, ApplePay, Paypal and Visa and/or Mastercard credit/debit card in EUR through Stripe, our secure e-payment partner. 

2. Shipment and delivery

We ship worldwide at competitive rates and offer free shipping and returns within The Netherlands.

3. Delivery charges

Shipping costs are automatically calculated and displayed when items are placed in your shopping bag. Our rates are as follows:

Netherlands – Courier – FREE

Europe  – Courier - flat rate of 10 Euros

Worldwide – Courier – flat rate of 20 Euros

4. Delivery method

All deliveries are sent by courier service using MyParcel. All parcels must be signed for, and we ask that you don’t provide us with a Post Office Box address but rather a place of work or residence where someone is available to receive and sign for the item. We are unable to redirect orders once items have been dispatched.

5. Tracking your order

For international orders you will receive an Airway Bill (AWB or tracking number), which allows you to personally track your Phemke parcel. Do you have a question about our international shipping policy or do you want to inquire about the costs, please send an email to hello@phemke.com.

6. Delivery timeframes

Orders in The Netherlands placed before 5pm will be delivered within 1-2 business days.

European orders placed before 5pm will be delivered within approximately 2-3 business days.

International ordersplaced before 5pm (GMT+04:00), will be delivered within 5 – 8 business days

Please note that although we aim to dispatch all orders within 24 hours we cannot be held responsible for courier delays and circumstances out of our control. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, Phemke is not responsible for any delays caused by destination customs clearance processes.

7. Free Shipping Promotions

From time to time, Phemke runs free shipping promotions worldwide. To be notified by email, simply sign up to our newsletter. Please note that free shipping promotions will be applied to your order on the payment page.

8. Important information

Phemke does not deliver to any countries, entity individual or individual on the Office of Foreign Assets Control of the US Department of Treasury List ('OFAC LIST') and we do not deliver to Egypt and Lebanon. Please be aware that all goods are sent from The Netherlands, and in cases where the buyer of such goods and services are being shipped outside of Europe, they are generally subject to local import duties, customs and taxes (VAT/GST) in the country of import. All applicable customs fees, taxes and duties are the sole responsibility of you the customer, and Phemke is not responsible, nor can offer any specific advice regarding customs duties and taxes. The title of ownership transfers to you following exportation from the The Netherlands. Multiple shipments/delivery may result in multiple postings to the cardholder's monthly statement.

9. Insurance

Phemke insures each purchase against theft and accidental damage during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Phemke and transfer of responsibility in the same way.

10. Import taxes and duties

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these maybe necessary to release your order from customs on arrival. Phemke will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination’s import duty, customs and local sales taxes as well as its rules and regulations for importing foreign goods and products